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Service is the Key!

Harvey Software feels customer service comes before anything else.  When you purchase CPS, you are buying much more than just another software application.  Each and every CPS shipping software package includes software and instructions along with automatic carrier updates, access to the Harvey Software support web site, support by email, real-time interactive support with WebEx^™, and toll free telephone technical support during normal business hours to help insure your company keeps on shipping.

On top of all this you receive training and setup support for FREE when you purchase CPS!  That is a up to 1 hour of on-line training and up to 1 hour of setup help using our remote access service to see you hit the ground running.  We want setting up CPS to be the easiest thing you do that day...

Support is everywhere for CPS users.  CPS contains an extensive on-line help system to keep the answers to your daily questions and they are just a key stroke away.  In addition, you can assess our support web site 24 hours per day to receive the latest information about CPS along with helpful hints and instructions for those special tasks.  To keep your software up-to-date, access to instant updates is available anytime and all you need is an Internet connection.

CPS even has a special "How To..." section in the on-line help where step-by-step examples show you how to use CPS to maximize your company's output.  We even offer training¹ you can schedule over the phone that is done in your office.

In short, we want buying and using CPS one of the best experiences you have had in your shipping department.

"Everyone at Harvey Software is always helpful but you put this need of ours at the top of your priorities and came up with a solution quickly for us and we really appreciate that.  Thanks for the great customer service."
API Inc.

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