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Harvey Software, Inc. Boosts Support Commitment with WebExTM Support Center



Steve Stevenson
Harvey Software, Inc.

WebEx Support Center Helps Harvey Software Deliver Instant Remote Support to All of its Customers

FORT MYERS, FL – Once again, Harvey Software, Inc., has emphasized its commitment to providing the best in customer support by selecting WebEx Support Center from web meeting applications provider WebEx Communications, Inc. (Nasdaq: WEBX) as its first choice for remote troubleshooting and help desk support. WebEx Support Center allows Harvey Software to support its worldwide customers without the need and expense of on-site visits and complicated support calls.

According to Mark Houston, Harvey Software’s support manager, “This proven, comprehensive solution allows our technical support team to quickly diagnose and resolve support issues. All this without special permissions or violating IT security and firewall infrastructure. If you can get to our web site with your web browser, you can receive outstanding support that will keep you shipping and cut possible down time.” “Just call our support team,” Mark continued, “They link up to your shipping workstation, fix your problem as you watch, and you are back shipping in a flash. Talk about eliminating downtime!”

Because WebEx applications use open, standards-based APIs, WebEx Support Center integrates seamlessly with Harvey Software’s support and help desk solutions and enables its agents to identify, resolve and track customer issues within secure, browser-based remote control sessions. WebEx support is included as standard for every CPS user.

Founded in 1983, Harvey Software, Inc. is a leading provider of effective, reliable shipping software to solve the parcel shipping problems of today's small businesses. Harvey Software's CPS is a FedEx® Compatible Solution, UPS ReadyTM, USPS® certified and supports SpeeDee® services. All Harvey products may be used in standalone or multi-user configurations under Windows 2000 and XP operating systems. CPS users ship over 150 million packages per year.

For additional information, contact Steve Stevenson, Harvey Software, Inc., 7050 Winkler Road #104, Fort Myers, FL 33906, 1-800-231-0296, http://www.harveysoft.com.


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