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CPS Parcel LocatorTM Parcel Tracking System Slashes “Where is my package?” Phone Calls, Boosts Customer Satisfaction and Service



Steve Stevenson
Harvey Software, Inc.

FORT MYERS, FL – Today, Harvey Software, Inc. announced its CPS Parcel Locator system is now available. CPS Parcel Locator technology is controlled by the shipper and provides immediate package tracking information to customers for packages shipped with the three largest US package carriers.

Using the Standard CPS Parcel Locator, shippers simply send their customers the carrier and tracking number used for their shipment, plus a link to the CPS Parcel Locator web site. At the CPS Parcel Locator web site, the carrier and tracking number are entered, and tracking results from the carrier are shown immediately. The Automated CPS Parcel Locator system lets shippers provide a link in a shipment notification e-mail that, with just one “click” by the customer, opens the CPS Parcel Locator web site, and automatically displays their package tracking status directly from the carrier. The Standard CPS Parcel Locator is free for anyone to use just by registering with Harvey Software at http://www.trackingpage.com.

For shippers who want to provide multiple carrier parcel tracking from their own web site, CPS Parcel Locator Web Tools provide that technology. Using the CPS Parcel Locator Web Tools, a customer never has to leave the shipper’s web site to track their orders. There is a nominal cost for the Automated CPS Parcel Locator and the CPS Parcel Locator Web Tools set.

“Package tracking is a hot topic with any company doing on-line business,” explained Steve Stevenson, Harvey Software’s Director of Sales. “Companies tell us that after they start sending shipping notifications that use the CPS Parcel Locator, ‘Where is my package?’ phone calls to their customer service plummet. And it’s easy for customers to use. The CPS Parcel Locator does the ‘heavy lifting’. Customers don’t have to remember to find this, that or the other carrier site for shipment tracking. The CPS Parcel Locator handles everything. Whether or not a company uses our CPS shipping software, the CPS Parcel Locator system will provide an immediate boost in customer satisfaction by greatly increasing the level of service provided to the customer,” Mr. Stevenson concluded.

Harvey Software’s flagship Computerized Parcel System (CPS) incorporates the CPS Parcel Locator technology with its SHIP eLERT® emailed shipment notification. CPS users can use any of the CPS Parcel Locator technologies at no additional cost.

About Harvey Software, Inc.

Founded in 1983, Harvey Software, Inc. is a leading provider of effective, reliable shipping software to solve the parcel shipping problems of today's small businesses. Harvey Software's CPS is a FedEx® Compatible Solution, UPS ReadyTM, USPS® certified and supports SpeeDee® services. All Harvey products may be used in standalone or multi-user configurations under Windows 2000 and XP operating systems. CPS users ship over 200 million packages per year.

For additional information, contact Steve Stevenson, Harvey Software, Inc., 7050 Winkler Road #104, Fort Myers, FL 33906, 1-800-231-0296, http://www.harveysoft.com.


Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.

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Copyright © 2006 Harvey Software, Inc. All rights reserved.