FEEDBACK ) ))

Shipping Tools   CPS Home   About CPS   Carriers Supported   Linking to Other Systems   Linking to EPS   Programming Services   Success Stories   Getting Setup   Training   Service and Support

What Do Others Say?

At Harvey Software our clients come first!  This is not a company slogan -- it is our commitment to you.  When you purchase CPS we stand behind our product with unmatched service and products that will put your company ahead of the competition.  If something is not right, we will do everything we can to fix it.  No other shipping solution provider will give your company this level of commitment.  Need proof?  See what just a few of our satisfied clients have to say:

"We started looking at systems two months ago, finding that prices ranged from $22,800 to your price. We were ready to go with a system priced around $8000 when we heard about Harvey. Although skeptical at first, due to the low cost, I quickly saw that CPS does not lack power or ease of  operation."

"You have a great product and a great staff! From the first phone call to your technical support department, Harvey has, without a doubt, become the best software support I have experienced. I will most certainly pass this on to all my associates."
Benchmarc Display

"Currently, the Alibris distribution operation incorporates six networked CPS workstations. Recently, as the demand for our wholesale order fulfillment service increased, we easily migrated several custom Harvey features to another workstation. The networking capabilities of CPS also allow us to schedule workflow efficiently, based on the variable requirements of our workload."

"Additionally, consistent response from the Harvey technical support group keeps CPS up to speed in adapting to the changing demands of our e-commerce-based operation. Thank you to the entire Harvey team, for your past and continued support of this vital partnership!"
Alibris

"This week I had to telephone in three times for various new issues that popped up as we began using CPS for 'real.' Twice they were able to talk me through the fix-it process while I was on the telephone. In one instance I had to leave a voice mail, but they responded to me in less than 15 minutes. I really appreciate this quality of support and wish other companies were as aggressive on their help desk as you are at Harvey. We appreciate the great job they have been doing to support us."
UNISYS

"Thank you for working with me today and yesterday to solve the problems with our post office tracking software.  Granted, that's your job... but it sure isn't mine!  Super job on walking me through the steps and the ability to remain patient when I asked for the tenth time, so is that bbs or dbs? Mucho Thanks!"
Mustangs Plus

"We have CPS up and working with 50-100 shipments a day and linked it to our other software. We put a number in and it does it all!  Delivery Confirmation, etc. Love it!  Thanks!"
Bard Paper

"We wanted to drop you a note to let you know how much we love your product and how much time it has saved us.  We also love SHIP eLERT, the feature of sending an e-mail with every package that is sent.  Our office staff loves CPS because of the accounting department fields that allow them to know what account to charge postage to and there is no more guess work.

Before we started using CPS, we were shipping the old fashioned way with UPS software and handwriting all of our USPS packages. That was taking forever.  Along with that, we were getting more than 10 calls a day from customers asking, "Where's my package? I ordered it 5 days ago!" We would have to search the computer, search our written records, get the tracking numbers and tell the customer the 17 or 20 digit number. Every time we would do this, it would never fail, the customer would want us to track the package and you know how long it would take to do this.

We started using CPS in March of this year and we have shipped out over 1,500 packages with no problems.  We send an e-mail out to our customers with the tracking number, a place to track it, and what was in the box along with the address the package was going to, so if we have a shipping problem, we will know right away.  Now we are getting 1 or 2 calls a week requesting information about our Airborne shipments and this could be remedied with the integration Airborne Express with your software.  But for now, we are very happy and we can spend more time selling parts from our website that receives over 350 e-mails a day for people looking for parts, not their packages!"
Tacoma Nissan Subaru

"We've used Harvey Software for years. They do a great job on support!"
Holy Transfiguration Monastery

"I love and appreciate the CPS and just could not manage my business without it."
A2Z Uniforms, Inc.

"Just wanted to drop a quick line to say "thanks" to the Harvey support people.  Although I don't need to contact them very often, they are prompt to get back to me and always very helpful, no matter how long it takes to resolve my problem.  Thanks again!!"
All State Automotive

"It is very easy to support your software and company, your people in support are the best I have had to deal with and your company should be proud of that fact, it has helped our company to be leaps and bounds above the rest."
AzureGreen

"We have been using the CPS system for the last month or so and like it very much.  Set up was pretty painless and the integration is all we were hoping for.  The most outstanding thing so far has been the technical support.  They have been attentive, which is to say they actually listen to my description of the problem and then make a real effort to resolve it."
Personnel Concepts Limited

"Thanks for a great program (EPS).  Your web site is also very well done, easy to read, well explained and well thought out.  You must have some great software guys behind you.  Thanks again!"
SurfBest Internet Services, Inc.

"Let me say this: "YOU ROCK!!!" Thanks for getting this done so quickly. If only the rest of the world moved as fast."
AGCO

Your success stories and comments are very important to us.  If you have any that you would like to share with us or have any questions drop us an e-mail or give us a call at 800-231-0296.

<Previous   Next>