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Support
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With
 Support is Key for Solving
Your Shipping Problems!
Harvey Software feels customer service and support come before anything else. Purchase CPS and you receive much more than just
another shipping software solution. Every CPS shipping software package
includes the CPS program, installation instructions, automatic carrier
updates, CPS product updates, access to Harvey Software's On-Line Support
web portal, support by email, real-time interactive Remote Support and
Toll-Free Support by phone during normal business hours. Our support insures
your company keeps shipping..
"We're a happy customer both with CPS and the
service/support. The rare
times we need support - your team is great."
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Supporting our products and services
is the most important thing we do!
Starting with your initial download e-mail for CPS, you receive
step-by-step instructions on how to install and use our products and
services. Immediately when you install CPS you can access our 24 hour
On-Line Support web site for interactive support and to receive useful
information. This helps insure CPS lives up to your expectations. Our
On-Line Support site is your best resource to answer most questions. You
will also find how to use E-Mail Support, how to access our Toll-Free
Support phone number and how to receive Remote support. Support questions by
e-mail and phone requests are handled during our normal business hours in
the order received and at a speed that will surprise you!
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"We have been using CPS for about 8 months now, and I
wanted to let you know what a great job your support department does.
They are always able to help us resolve whatever issue we run into, they get
back to us quickly and they are always so even keeled that it’s a pleasure
to work with them. I’m used to dealing with tech support departments
that are hard to reach, hard to get an answer from and/or difficult to deal
with, so I appreciate working with your people all the more." |
For convenience, access to the
On-Line Support site is available by using the built-in Internet Support
button found when selecting Support from the CPS Daily Entry menu bar. This
web site is available only through the CPS Daily Entry interface for
registered users of CPS. There is no additional log on or user name and
password required for access to the On-Line Support site.
"As far as I am concerned Harvey Software is the best
in customer service. Keep up the fine work."
Need More Help?
On top of all this, you receive FREE training and setup
support when you purchase CPS! In addition to problem resolution, we include
up to 1 hour of on-line training and up to 1 hour of setup help using our
remote access service to see that you hit the ground running. We want
setting up CPS to be the easiest thing you do that day. All you do is
contact Harvey Software Technical Support by e-mail and schedule a time for
this during our normal business hours. Setup and training is only done by
appointment during off-peak support hours.
"I really appreciate (your technician's) perseverance, patience and
positive attitude. Harvey's support team is the best I've worked with in the
past 4 years."
Training is Available Right at Your Computer!
There is no substitute for hands-on training to ensure the
success of automating a shipping department. With on-line training
for CPS, you can bring this success to your company, too. Whether
it's a brand new system, adding CPS to an enterprise system or
expanding a current system to meet new demands, Harvey Software's
training for shipping solutions gets shippers off to a fast start!
If you need more than the standard included time for training and
setup, we have a solution for that, too.
We can schedule a low cost training or
setup session. All that is needed is a broadband Internet
connection, web browser and telephone. The CPS training session
will be done right on your computer, using secure webcast
technology. This private training for your company will be both
instructional and "hands-on" as you work interactively with a
Harvey Software training specialist to learn what you want and
need to know about CPS.
The cost of these training and set up
sessions is very affordable. One or several can attend the
training session, all at the same price.
To schedule on-line training, just call Harvey Software’s sales
department at 800-231-0296, or
send us an e-mail by
clicking here.
Need Even More Complex Help?
Thousands of customers have setup CPS on their own hardware
with no problems. Setting up CPS is about as easy as setting up any
off-the-shelf software package, but you may want one of our experts to make
sure your CPS installation starts out exactly right or you might need
something extra. For this reason, we offer many other ways to get
started. In addition to our solutions, we have a number of Harvey Software
Business Partners throughout the US. Harvey Software Business Partners can
help you with complete solutions including hardware, special connectivity,
installation and training.
To locate a
Harvey Software Business Partner click here.
"It has been a real pleasure dealing with you guys, the
software is excellent, and is saving me money, BUT your tech support is even
better, you sales guys owe them a pizza LOL They really are responsive and
helpful assisting me with my initial install and configuration. Let me tell
you it's the tech support that keeps the customers happy. Harvey CPS
was a great find, and I would recommend it to anyone who needs a good
shipping
program"
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